Who we are
Gracie’s Junk Removal is operated by GRACIE S JUNK REMOVAL LLC. We provide junk removal services in Clarksville, Tennessee, and surrounding communities. If you have a privacy question, call or text us at (931) 320-9316.
Information we collect
When you call, text, request a quote, or book service, you may give us your name, phone number, email address, service address, photos of items, job details, and messages about your request. We may also keep your quote, appointment, service, and invoice history to manage your job.
This website has call and text links. Selecting one opens your device’s phone or messaging app; the website itself does not submit a contact form. Our website host and font provider may process technical information such as your IP address, browser details, and page requests to deliver the site.
How we use information
We use your information to respond to inquiries, prepare quotes, schedule and perform service, communicate about appointments, provide customer support, send invoices or payment links, maintain business records, and meet legal obligations. If you choose to pay electronically, a payment provider processes the transaction.
We may send texts about an inquiry or job you requested. Any promotional texts require separate consent. See our Text Messaging Policy for message types, frequency, rates, and opt-out instructions.
How we share information
We may share only the information needed with providers that help operate our website, scheduling and customer records, messaging, and payments. We may also disclose information when required by law, to protect rights or safety, or with your direction. We do not sell customer information.
Mobile phone numbers, text messaging opt-in information, and consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with messaging providers solely to deliver texts you have agreed to receive.
Storage, security, and retention
We use reasonable measures and service providers with access controls to protect information. No method of transmission or storage is completely secure. We keep information for as long as needed to provide service, resolve questions, maintain records, or meet legal requirements, then delete or dispose of it when appropriate.
Your choices
You may call or text (931) 320-9316 to ask about, correct, or request deletion of information you provided, subject to recordkeeping obligations. To stop texts, reply STOP to a message from us; reply HELP for help, or call us. Stopping texts does not cancel an existing service appointment.
Changes and contact
We may update this policy as our practices change. We will post the revised date on this page. For questions about this policy, contact Gracie’s Junk Removal, Clarksville, Tennessee, at (931) 320-9316.